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Paving the way for business innovation with integrated business ...

Source: www-935.ibm.com
Topic: Business Communication

Sort Desciption: IBM has provided integrated business communications capabilities to more ... We see the ability to create an integrated business communications ...

Content Inside: IBM Global Services January 2007 Paving the way for business innovation with integrated business communications solutions. 2 Introduction 2 What are integrated business communications solutions? 3 The shift to converged networks 4 Beyond cost-cutting changing the way you do business 6 Before and after: two industry scenarios 7 Leading the way Contents Introduction There are many reasons companies move to integrated business commu nications solutionsfrom the need to replace an aging PBX system to the need to reduce the cost of doing business; from enhancing organizational dynamics to streamlining the call center to boosting employee productivity. Whatever the reason the number of companies making the move is grow ing rapidly. IBM has created converged networks for more than 100 clients. And since 2001 when it received the first request from one of its own offices IBM has provided integrated business communications capabilities to more than 110000 users around the world using more than half a million commu nications devices of choice over one unified network. What will prompt your moveand when will you do it? And most important how can you leverage integrated business communications infrastructures to create business value? What are integrated business communications solutions? You may have heard of IP telephony unified communications Voice over IP (VoIP) network convergence or any number of similar solutions. Many of these focus heavily on the replacement of existing phone systems with IP based technology. At IBM we see expanded possibilities using these solutions. We see the ability to create an integrated business communications infrastructure that allows you to connect communicate and collaborate in new ways: Communicatewithwhomeveryouneedwhetheritbea nindividual oragroup Usewhatevermeansyouwanttocommunicatevoicev ideotextgraphics oranycombination UseyourchoiceofplatformcomputerphonePDAnet workapplianceetc. Communicatewheneveryouwantinrealtimeorasyn c ...

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