Source: www.ebttikar.com
Topic: Production & Operations Management
Sort Desciption: Operation Management Overview Ebttikar Operation Management service is an outsourcing solution that provides complete end-to-end management of the people processes and technology components existing ...
Content Inside: Operation Management Overview Ebttikar Operation Management service is an outsourcing solution that provides complete end-to-end management of the people processes and technology components existing within the outsourced IT operation. Operation Management also extends to vendor management change management quality assurance and process enhancement. Operation Management ensures that an IT infrastructure is kept at the highest level of availability by certified professionals to provide maximum business continuity. First and foremost we understand that a successful outsourcing engagement involves a strong commitment from both parties to fully work together in overcoming the many challenges which naturally arise in such complex arrangements; the true benefits of which are often realized after the first year of an engagement. Furthermore our many years of service in the IT infrastructure industry in conjunction with our multi-disciplinary technical expertise and experience enable us to offer Operation Management across a variety of IT disciplines including: Networking Systems Storage Security and Enterprise Management. The service is delivered based on Ebttikar's Outsourcing Delivery Methodology which comprises Study Environment Analyze Operate and Improve supported by the Program Management Office (PMO). Finally operational performance depends on an optimal combination of various workflow activities. To this end the processes and procedures should be well designed documented and managed. Ebttikar works with its clients to develop such processes and procedures to deliver maximum operational efficiency. Key Deliverables Skilled Human Resources Sourcing and managing the right people for the operation within budgetary and time constraints. Process Development and Management Developing managing and executing the operational processes and procedures in accordance with international standards such as ITIL to govern and control the IT operation effectively. Pro ...
