Source: www.gao.gov
Topic: Office Management
Sort Desciption: www.gao.gov/cgi-bin/getrpt?GAO-05-237 . To view the full product including the scope and methodology click on the link above. For more information contact David Powner at (202) 512-9286 or pownerd ...
Content Inside: a GAO United States Government Accountability Office Report to Congressional Committees February 2005 OFFICE OF PERSONNEL MANAGEMENT Retirement Systems Modernization Program Faces Numerous Challenges GAO-05-237 www.gao.gov/cgi-bin/getrpt?GAO-05-237 . To view the full product including the scope and methodology click on the link above. For more information contact David Powner at (202) 512-9286 or pownerd@gao.gov. Highlights of GAO-05-237 a report to congressional committees February 2004 OFFICE OF PERSONNEL MANAGEMENT Retirement Systems Modernization Program Faces Numerous Challenges The Office of Personnel Management (OPM) is in the midst of an effort known as Retirement Systems Modernization (RSM). OPM's goals through this program are to improve customer service reduce calculation errors and reduce the amount of paper-based and manual processing. OPM expects RSM's total cost to be about $294 million from fiscal year 1997 to fiscal year 2008 when the agency expects to have most of RSM implemented and integrated. As currently envisioned RSM comprises four major components: licensed technology for pension benefits administration data conversion of paper files and development of electronic processes for capture and storage of data coverage determination and other applications and foundation and infrastructure elements (see table). GAO's experience with major systems acquisitions such as RSM has shown that having sound systems acquisition change management and investment management processes in place increases the likelihood of the acquisitions meeting cost and schedule estimates as well as performance requirements. However GAO found that many of the processes in these areas for RSM are not sufficiently developed are still under development or are planned for future development. For example OPM lacks needed processes for developing and managing requirements planning and managing project activities managing risks and providing sound information to i ...
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