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NEC Simplifies Business Communications with UNIVERGE Attendant
Source: www.necus.com
Topic: Business Communication
Sort Desciption: NEC Simplifies Business Communications with UNIVERGE Attendant. Intelligent attendant console increases productivity and improves customer service ...
Content Inside: NEC Simplifies Business Communications with UNIVERGE Attendant Intelligent attendant console increases productivity and improves customer service IRVING TX May 2 2007 NEC Unified Solutions Inc. a leading provider of VoIP and data communications today announced the availability of the UNIVERGE Attendant (UA5200) for the enterprise and small-medium business (SMB) markets. The UA5200 is an intelligent call management application that features a new user interface advanced call-processing capabilities enhanced directory functionality and improved caller response time with features designed for government healthcare and higher-education vertical markets Ideal for VoIP environments the UA5200 provides callers with a pre-determined menu of options allowing attendants to assist callers with consistent reliable integrated information centrally managed to provide uniform attendant service. Attendants can quickly identify callers desired points of contact using advanced directory filtering and search features. Directory information is easily linked to multiple sources to get a variety of listings including employees physicians patients students vendors and suppliers. The UA5200 is a network-based application that provides attendants with the flexibility to work from any location and be globally distributed. To assist administrators with handling a large volume of incoming calls the UA5200 can be programmed with staff schedules and contact information using customized Solution Tabs. By simply clicking the On-Call tab users can locate available personnel based on priority specialty or group. In addition users can initiate contact directly by clicking a button saving precious time in emergency situations. An On- Call Group Admin Web interface is also available for administrative groups to manage contact schedules and priority call order. To better meet the needs of each customers business the UA5200 provides a modular desktop interface that can be customized to provi ...
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