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Louisiana Department of Economic Development Weathers the Storm ...
Source: www.sagesoftware.com
Topic: Economic Development
Sort Desciption: industry to Louisiana and providing economic development services to resident industry small ... At the 2006 Governors Conference on Economic Development ...
Content Inside: c u s t o m e r s u c c e s s Louisiana Department of Economic Development Weathers the Storm With SageCRM In August 2005 the Louisiana Department of Economic Development (LED) was looking for a CRM system to replace GoldMine which theyd outgrown after more than ten years of use. In the midst of comparing solutions hurricanes Katrina and Rita struck the Louisiana coastline. Under normal circumstances LED is the state agency charged with attracting new business and industry to Louisiana and providing economic development services to resident industry small businesses and entrepreneurs. After the hurricanes LED was suddenly tasked with providing emergency assistance to affected businesses and their employees throughout the region. In the months before the disaster LED had been working with a Sage Software business partner (the company that had supported their GoldMine implementation since 1998) to identify a replacement solution. Immediately after Katrina hit LED turned to the business partner for advice on applying CRM in a disaster-recovery situation. The partner recommended SageCRM as the optimal technology to support both their immediate and long-term needs. Getting up and running Fast To get started LED downloaded a free 30-day SageCRM trial product. Side-by-side with their business partner the agency defined how they would use the solution and roll it out to end-users. Linda Regira director of Policy and Planning for LED said We didnt have time to dwell on what we were doing. We sat down with our business partner and told them what we needed SageCRM to do and they ran with it. On the first day they managed to train us in an hour and our users actually knew what to do. It was amazing. The free trial experience won LED over. The agency decided to proceed with a SageCRM implementation but just as they were about to purchase the software the governor of Louisiana issued a spending freeze. As a gesture of support Sage Software allowed LED to use Sa ...
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