Source: cs.euconcepts.net
Topic: Knowledge Management
Sort Desciption: K NOW LIX INCREASES THE CAPACITY AND EFFECTIVENESS OF SUPPORT OPERATIONS . Peregrine Systems Knowlix gives you all the tools you need to improve the effectiveness of your help desk.
Content Inside: KNOW LIX INCREASES THE CAPACITY AND EFFECTIVENESS OF SUPPORT OPERATIONS . Peregrine SystemsKnowlixgives you all the tools you need to improve the effectiveness of your help desk. Knowlix can: Shorten call duration Control call volume Increase first-call resolution rates Decrease training time Increase correctness and consistency Decrease the impact of turnover Knowlix provides powerful access that is integrated with ServiceCenterand other leading support management systems. Now you'll be able to continually capture new information to build a knowledge base along with legacy material. Knowlix helps you approve and secure your information and makes it easy to maintain the knowledge base so that it's always current and compelling. And Knowlix measures every user interaction to generate powerful reports on your organization's effectiveness. Knowlix POWERFUL ACCESS TO ALL YOUR KNOWLEDGE If you can type the question Knowlix can find the answer. Using a simple natural language query such as "How do I install a network printer" Knowlix instantly pinpoints the most relevant material across multiple knowledge bases so you can treat your entire library of support content-and even content on the Web- as single volume. Knowlix links to the leading support sites and can be customized to use your favorite support site. Six sophisticated search algorithms are balanced in the background to yield astonishingly accurate results. The most correct answers from all your knowledge bases appear at the top of the relevancy ranked hit list. The more Knowlix is used the more it learns. Peregrine Systems Knowlix software tracks the results of each search and which documents are used. Next time the system is even more accurate. With fast accurate access to the knowledge base technicians can close more cases on the first call and in less time. INTEGRATE Peregrine Systems Knowlix integrates seamlessly with ServiceCenter and all other l ...
