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Topic: Knowledge Management
Sort Desciption: Page 1 - E XECUTIVE S UMMARY Over the past decade the field of knowledge management (KM) has emerged as one of the most important areas of business study. Knowledge management is the
Content Inside: THE BASICS What is KM? Knowledge (experience-based know-how) is a key resource in any organisation. The more you know the better you perform. Knowledge Management is about systematically and routinely making use of the knowledge in the organisation and applying it to key activities; tapping into 'What you collectively know' to help deliver your goals objectives and mission. It aims towards never making the same mistake twice and making every decision in the light of the full knowledge base of the organisation. The management of knowledge needs to be part of your standard practices just like the management of other key resources such as money people or reputation. Can you manage knowledge? Some people argue knowledge can't be managed - that it is a personal human attribute which is too elusive to manage. Certainly knowledge can't be controlled but capturing and sharing knowledge can be encouraged and facilitated and the environment within which knowledge flourishes can certainly be managed. Managing knowledge involves creating the: Right Conditions ; you need a culture of trust openness sharing and learning. Right Means ; you need to have a systematic approach tools and processes for exchanging knowledge and the Right Actions where people instinctively seek share and apply experience best practice know-how and new ideas. What does Knowledge Management make possible? The value of Knowledge Management is delivered in three areas: Better and faster decisions ; by tapping into the experience of the organisation you can avoid pitfalls reapply proven solutions and make the right decision first time. Greater empowerment ; by enabling people to access and use the knowledge of their peers you empower them to take accountability for their own performance. Faster learning ; cutting the personal and organisational learning curve in everything new that you do. Knowledge management will increase effectiveness in the short term ...
