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From Information Management to Knowledge Management:
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Topic: Information Management
Sort Desciption: From Information Management to Knowledge Management: Beyond the 'Hi-Tech Hidebound' Systems From Information Management to Knowledge Management:
Content Inside: From Information Management to Knowledge Management: Beyond the 'Hi-Tech Hidebound' Systems Malhotra Y. (2000). From Information Management to Knowledge Management: Beyond the 'Hi-Tech Hidebound' Systems. In K. Srikantaiah & M.E.D. Koenig (Eds.) Knowledge Management for the Information Professional . Medford N.J.: Information Today Inc. 37-61. Abstract Most extant knowledge management systems are constrained by their overly rational static and acontextual view of knowledge. Effectiveness of such systems is constrained by the rapid and discontinuous change that characterizes new organizational environments. The prevailing knowledge management paradigm limits itself by its emphasis on convergence and consensus-oriented processing of information. Strategy experts have underscored that the focus of organizational knowledge management should shift from 'prediction of future' that cannot be computed to 'anticipation of surprise.' Such systems may be enabled by leveraging the divergent interpretations of information based upon the meaning-making capability of human beings. By underscoring the need for synergy between innovation and creativity of humans and the advanced capabilities of new information technologies this article advances current thinking about knowledge management. "To conceive of knowledge as a collection of information seems to rob the concept of all of its life. Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters." -- Churchman (1971 p. 10). Introduction The current conceptualization of information technology (IT) enabled knowledge management suffers from the fallibility in imposing the traditional information-processing model on the strategic needs of contemporary organizations. The traditional knowledge management model emphasizes convergence and compliance to achieve pre-specified organizational goals. The knowledge management systems ...
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