Source: www.meralco.com.ph
Topic: Customer Service
Sort Desciption: Customer Service Guide .... collection customer service records maintenance and associated. services; installation reading operating and maintaining ...
Content Inside: Customer Service Guide Service Applications as Easy as 1-2-3 STEP 1 File application and submit documentary requirements. STEP 2 Install the service entrance according to technical standards. STEP 3 Submit Certificate of Final Electrical Inspection and pay the service deposit. Kuryente at Kapakanan ninyo.Serbisyo namin sa inyo. RATIONALE To formalize the applicant / customers request for electric service To establish the identity and legal personality of the applicant / customer To establish his / her right to occupy the premises Establish the load and service requirements Regular issuance of meter socket /CT cabinet DOCUMENT Service Application Form Valid ID (Drivers License / SSS / GSIS / TIN / Passport / Firearms License / PAG-IBIG / Philhealth / PRC License / Original NBI Clearance or Barangay Certificate with Picture Own Property - Transfer Certificate of Title (TCT) Condominium Certificate of Title (CCT) Deed of Sale Leased Property - Contract of Lease Notarized Undertaking For Government Properties under Community Mortagage Program - Mayor & Urban Poor Affairs Offices Certificate and Waiver Electrical Plan / List of Loads Wiring Permit / Certificate of Final Electrical Inspection BASIS FOR REQUIREMENT Anti- Money Laundering Act Magna Carta for Residential Customers Philippine Electrical Code Philippine Electrical Code / LGU Requirement Meter Reading Made Easy STEP 1 Stand in front of your meter and look at the 4 dials. STEP 2 Read the meter starting from the rightmost dial. First read Dial D followed by Dials C B and A. Write down the numbers that the pointers have passed in each of the four dials. In this example the reading on the meter is 5941. STEP 3 Write down your meters new reading and this will be the present reading. Look for the previous reading which can be found in your bill. Then subtract your meters previous reading from the present reading. The difference is the number of kilowatthours that you consumed since your last bill ...
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