Source: www.actransit.org
Topic: Customer Service
Sort Desciption: Alameda Contra Costa Transit District Classification Specification Customer Service Clerk This Class Specification is intended to present a descriptive list of the range of essential functions ...
Content Inside:
Alameda Contra Costa Transit District
Classification Specification
Customer Service Clerk
This Class Specification is intended to present a descriptive list of the range
of essential functions performed by an incumbent in this class, but is not
intended to reflect all duties performed within the job.
Prior revision
8/82. This
revision 2/04
________________________________________
APPROVED BY RICK FERNANDEZ, GENERAL MANAGER
Date:
Class Code FLSA Status
EEO Category
Represented StatusSalary GradeEffective Date Resolution #Pages
635 Non-Exempt 6 - Admin Support
ATU
Clerical -10
Rev 2 27 04
NA
1 of 1
DEFINITION: Under close supervision, sells transit tickets and fare instruments to walk-in customers at the
Districts downtown Oakland ticket-sales office; certifies and processes new, renewal, and lost Regional Transit
Connection (RTC) photo identification applications; and handles cash, checks, and credit card receipts.
REPORTS TO: The Customer Service Supervisor, or designee.
ESSENTIAL FUNCTIONS:
• Responds to walk-in customer requests for transit tickets and fare instruments; and processes mail requests.
• Handles cash, checks, credit-card receipts, and fare-instrument inventory according to District policy; and
balances cash drawer as directed.
• Receives, reviews, and processes new, renewal, and lost photo ID applications for the RTC. Performs
outreach activities at senior- and disabled-citizens facilities within the District to receive applications.
• Logs-in items lost by customers on the Districts transit vehicles, maintains order in the lost-and-found
storage room, and returns items to customers following District procedures.
• Attends to, and resolves complaints from walk-in customers, and refers complaints to the Lead Customer
Service Clerk, or the Customer Service Supervisor when appropriate.
• Refers customers to printed timetables, maps, and other informational materials on lobby displ ...
customer service clerk functions