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Business Etiquette & Professionalism

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Topic: Business Etiquette

Sort Desciption: To suggest good business meeting protocol and multicultural etiquette. Page 2. Crisp Learning: Business Etiquette & Professionalism Revised Edition ...

Content Inside: Assessment 475-8ACU 03/30/01 Disclaimer: This assessment was written to test the reader on the content of the book. The publisher and author shall have neither liability nor responsibility to any person with respect to any loss or damage caused or alleged to be caused directly or indirectly by the assessment contained herein. 2001 Crisp Publications Inc. 1200 Hamilton Court Menlo Park CA 94025 CrispLearning.com Assessment Business Etiquette & Professionalism Revised Edition The objectives of this book are: To review business etiquette and its role To discuss techniques for meeting people To discuss telephone and electronic etiquette To suggest good business meeting protocol and multicultural etiquette Crisp Learning: Business Etiquette & Professionalism Revised Edition Assessment 475-8ACU 03/30/01 2 Assessment Questions for Business Etiquette & Professionalism Revised Edition Select the best response. 1. To other people we are perceived: A. As who we really are B. By what they believe to be true C. To be acceptable or not the same throughout the world D. As honest if what we say is valid 2. Customers who experience poor etiquette in dealing with your organization: A. Usually do not complain B. Usually desert your business C. Will tell others of their bad experience D. All of the above E. A and C 3. That formal etiquette is being replaced by commonsense etiquette can be shown by these accepted rules: A. Men should always open doors for women. B. A man should assist a woman into a car any time they travel together. C. You should give up your train seat to a pregnant or handicapped rider. D. A and C E. All of the above 4. Impeccable work behavior means: A. That communication is more important than job knowledge B. You should dress for your job not for the job youd like to have. C. Solving your own problems D. Advancing as quickly as possible Crisp Learning: Business Etiquette & Professionalism Revised Editio ...

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