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Business Etiquette and Professionalism Series

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Topic: Business Etiquette

Sort Desciption: Business Etiquette and Professionalism. Series. (2 day Instructor-Led Course). Course Overview. This module seeks to introduce the concept of business ...

Content Inside: All Rights Reserved Copyright CBP 2003 C o u r s e F e a t u r e s Business Etiquette and Professionalism Series (2 day Instructor-Led Course) Course Overview This module seeks to introduce the concept of business etiquette and some basic consideration of its practice. Who Should Attend This course is designed for candidates who wish to specialize in specific business skills segments. Prerequisites This course is designed for the student who has little or no experience. What You Will Receive Each student will receive a copy of the course manual for post-class reference and review. Certification Preparation This module prepares candidates to sit the Certified Business Professional exam C40-509 Follow-up Courses Leadership Customer Service Series Sales Series Business Communications Series All Rights Reserved Copyright CBP 2003 Course Outline: Business Etiquette and Professionalism Series Introduction to Business Etiquette What is Business Etiquette? What is the Role of Good Manners in Business? What are the ABCs of Etiquette Meeting and Greeting Scenarios Guidelines for Receptionists Making Introductions and Greeting People Introducing a client Introducing Yourself The Protocol of Shaking Hands Meeting & Board Room Protocol Guidelines for Planning a Meeting Guidelines for Attending a Meeting For the Chairperson Principles of Exceptional Work Behavior The Principles of Exceptional Work Behavior Entertaining Etiquettes Objectives Introduction Planning a Meal Meeting Business Meals Basics Basics of Table Etiquette Eating the Meal Issuing Invitations Choosing the Appropriate Gift in the Business Environment Telephone Etiquette Introduction What is Telephone Etiquette? Answering the Telephone Courteously Handling Rude or Impatient Callers Good Telephone Habits for Everyone Screening Calls Making Calls How to End Conversations Gracefully Checking Messages and Returning Calls Multi-cultural Challenges Multi cultural Etiquette Did you know? Cultural Differences a ...

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