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Business Etiquette and Professional Presence

Source: business.missouri.edu
Topic: Business Etiquette

Sort Desciption: What is Business Etiquette? Common sense combined with ... What Business Etiquette is NOT:. Pretentiousness phoniness or any behavior ...

Content Inside: Business Etiquette and Professional Presence What is Business Etiquette? Common sense combined with consideration of others. Rules of behavior which have evolved over time. Manners grease the wheels of business and social interaction. Underlying principles behind Business Etiquette and Professional Presence? Respect others and help them feel comfortable by behaving in the least offensive manner possible. Part of overall impression management Quality that creates credibility and a sense of competence. Blend of poise self-confidence control and denotes maturity. What Business Etiquette is NOT: Pretentiousness phoniness or any behavior that is overdone or superior (Ex. Think Niles Crane!) Good manners not based on elitismbut on common sense. Being well mannered means respecting others and treating them with courtesy. Business Etiquette and Professional Presence-why care? In todays global environment business is conducted with people of varying backgrounds and experience. Learn to deal with and adapt to constantly changing situations. Strong knowledge of business etiquette can enhance business growth. When you are employed with an organizationYOU represent that company! BUSINESS ETIQUETTE TOPICS Telephone Etiquette Communication: Voicemail/E-mail Mingling/Business Receptions/Introductions On the Job Etiquette Dining Etiquette Telephone Etiquette Be aware of your voice impression i.e. speak clearly and modulate your words (Listen to yourself on an answering machine!) When calling a professional office for any reason ALWAYS identify yourself. i.e. Hello this is John Smith and Im calling for Mr. Bart Simpson. Respect others time After placing a call identify yourself and ask Do you have a minute? or Is this a good time to reach you? before proceeding with your call. Ask rather than just place someone on hold After placing someone on hold and returning to the line say Thanks for waiting rather than Im back When screening calls ask Who is callin ...

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