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B u s i n e s s E t i q u e t t e

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Topic: Business Etiquette

Sort Desciption: Unit 4: Etiquette in communication. Topic A:. Telephone courtesy. Topic B:. E-mail etiquette. Topic C:. Writing guidelines. Unit 5: Business functions ...

Content Inside: American Business Etiquette Training Web-based Interactive Virtual Training CALL TODAY FOR A FREE DEMO TRAIL FOR YOUR COMPANY 800-906-0256 http://www.mycoach.com Executive Mentoring and Coaching Inc. (EMCI) American Business Etiquette Trainers Association (ABETA ) and Lightspeed VT (LSVT) are pleased to offer your company an TM interactive 20-module web-based business etiquette program available for online beginning December 2006. EMCI holds a GSA Schedule with the Federal Government and is designated as a Service Disabled Veteran Owned Small Business (SDVOSB). GS-02F-0213S Americas greatest business challenges today are inclusion and globalization within companies and within their wide-ranging customer base. Today all companies are faced with the unique challenge of finding better ways to serve their diverse employee population and customer base. Americas vibrant global business community serves four generations of 150 different cultures with employees ranging from 16 to 80 years of age. The etiquette skills in this web-based training will give your employees a common and simple set of easy-to-learn behaviors that all people can understand to help create trust in all their relationships. This training stresses only workplace etiquette behaviors and does not cover social manners wedding manners or government or military protocols. (List of 20 business etiquette modules listed below in Section 6). 1. What measurable results can your company expect by implementing this online etiquette training to your employees? * Reduced levels of stress and higher levels of communication * Increased skills for developing ironclad levels of rapport with potential customers as well as with their existing client base. And a higher close rate of turning prospects into loyal customers * The skills to neutralize embarrassing or awkward moments in person or on the phone * Enhanced corporate cultural and employee loyalty * A higher level of customer loyalty * Improved retent ...

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